Returns and exchanges will only be accepted if the piece is returned to Lolovivi in its original condition without any augmentations or damages. If you wish to return or exchange your purchase you can reach out to our Customer Care team at or (203) 295-4231. Proof of purchase must be provided in order to return or exchange a piece. Your order can also be tracked via ShopPay if your transaction was made via the ShopPay App.Īll orders can be returned or exchanged within 30 days of purchase. You can also track the status of your order via the order confirmation email you received after the finalization of your purchase. You can track the status of your order by logging into your account. How can I check or track the order I placed on ? Shipping is available on international orders.
Orders placed after 1 PM EST on Friday or on Saturday and Sunday will be shipped on the following business day. Non-Custom Orders placed on business days before 1 PM EST will be shipped the same day. Some returns may experience delays with refund processing due to bank policies and processes. Lolovivi is not responsible for jewelry in transit.ĭue to carrier and shipping issues, some orders may experience delivery delays. All orders can be insured at checkout to avoid loss of goods in transit. Signature is required for all orders over $500. Please note that for the security of your purchase, Lolovivi is unable to ship to PO Boxes, APO/FPO addresses or hotels. Ground shipping is complimentary for all orders within the 50 United States. You will need to contact your bank to authorize the charge.
If the bank does not provide authorization, the following reasons may be why: When processing your purchase, Lolovivi sends a request to the issuing bank for payment approval. You can find a list of our retail locations by clicking here. Lolovivi Jewelry can be purchased from or at one of our retail partners. If you don't see your question answered on the FAQ page, Please reach out to us.
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